1. Introduction
1.1 Leovegas reserves the right to modify the terms and conditions at any time without prior notice. These terms become effective as soon as they are published on this page and do not have retroactive effect with respect to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Leovegas implies that any user of the platform accepts these terms and conditions.
2. Account
2.1 Opening an account is required in order to play for real money on Leovegas.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available in the registration form cannot create an account or play on Leovegas.
2.4 The Company permits only one (1) account per player, household, IP address, email address, telephone number, or payment method (debit or credit cards). If our security system detects that information is identical across multiple accounts, this constitutes "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play in our casino from a shared network (dormitories, fraternities, etc.), or from the same household, we strongly suggest they contact our customer support before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account by keeping their login details secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or that praise terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account maintenance fees of INR 5 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds on their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or national identity card).
- A proof of residence no older than 3 months in PDF format showing the customer's full name and address. Considered proofs of residence include bank statements, pay slips, water, gas or electricity bills as well as landline/internet phone bills.
- Any official document issued by the player's bank showing the IFSC code and the account number/SWIFT code.
If you are unable to provide one of these supporting documents, you must inform customer support.
3.3 All Leovegas Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods and compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Leovegas Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before making any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC (Know Your Customer) team, make sure to upload all requested documents within the allotted timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must correspond to the information provided by the player when creating their Leovegas Casino account. The player undertakes to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should ensure to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Leovegas Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process the various financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the Leovegas Casino account holder.
4.5 The list of available payment methods may vary at the company's discretion and/or according to the player's geographic area.
4.6 By choosing to play with real money on games of chance, the user accepts the possible risk of losing.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payment to be processed correctly, we reserve the right to choose the withdrawal payment method.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one initially requested. Withdrawal requests on non-reversible credit cards will be issued to an electronic wallet of choice or by bank transfer. In this case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise indicated in the Promotional Terms and Conditions, or by exception at our discretion, for example for players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of a win from a free sign-up bonus), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any related bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in case of breach of these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and fund retention).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use polite and respectful language in interactions with the Leovegas Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorist Financing
8.1 We are subject to laws against money laundering and the financing of terrorism and must, in this regard, exercise appropriate due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player hereby acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to perform public searches and to carry out checks to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such case, we will return any deposited funds present in the account at the time of suspension and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation necessary for the performance of our obligations. Any communication providing information/documentation should not be considered final in that regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures that we may be required to take under law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at their discretion, a deposit limit by setting the desired amount and period. Once set and when that limit is reached, the player will no longer be able to deposit until the limit resets. Please note that deposits already made during the period will be counted towards the limit calculation.
9.2 The player may, at their discretion, choose to limit their ability to access their gaming area for a defined period using the “Account Freeze” option from their cashier. Following this limitation, active funds will be frozen and no transactions can be performed on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.leovegaswithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt adequate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as stipulated in these terms and conditions. We will process players’ personal data in accordance with this website’s privacy policy.
Recording of personal data
Leovegas Casino guarantees that the personal data of our players is always lawfully obtained and processed fairly, in accordance with the rights of the data subject and with our regulatory obligations or guidance. This allows us to ensure safe and user-friendly browsing conditions for our players. Such information may be disclosed to law enforcement authorities or to our data processing service providers for examination when consistent with our legal duties or obligations. Leovegas Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Leovegas Casino is required to maintain a secure online record of all registered players. In addition, Leovegas Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. Leovegas Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Leovegas Casino site requires the storage of small pieces of data sent by the web server to the browser, commonly called “Cookies.” The use of a cookie is never linked to personally identifiable information about the player, but is intended to provide an increasingly optimized and personalized gaming experience. Please note that the website www.leovegaswithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Leovegas Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints considered reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labor or materials; failure of infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of the courts of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any law applicable in your country of residence, and if you are permitted by the law applicable in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or violation of applicable law. Otherwise, we reserve the right to refuse your account registration or to disable your account. In addition, players declare that they are not residents of the United States and its territories. Leovegas Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, insofar as possible.
13.2 Leovegas Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately forfeits any rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain any funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real cash balance in your account at the time of its closure will be credited to a payment method registered on your account and of our choosing, unless we retain such amounts for the reasons stated above.
13.5 In addition, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Leovegas Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (i.e., you have played professionally, with the intention to exploit our bonuses, or in collusion with one or more other players as part of a club, syndicate, group, etc.);
g. If you have requested a chargeback on one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering, or fraudulent activities;
i. If it is established that you employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) designed specifically to defeat Leovegas Casino, increase your chances of winning, or if you adopted irregular betting or staking patterns and/or strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale system, the Paroli Betting System or Bonus Hunting (list not exhaustive) are not permitted;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage in any of the following but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the circumstances described above.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts segregated from business accounts.
14.3 After filing a dispute concerning a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the amount returned will be a true reflection of what is owed to the player and will be proportionate to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder is established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be completed in full, wherever possible, and not staggered across a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player remains unsatisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint procedure policy. (see 11. Complaints)
14.15 Wherever possible, the time/period between a refund request and resolution, whether approving or declining the refund, will not exceed 72 hours from receipt of the request.
